Customer Service Coordinator

Lake Forest, CA

 

POSITION SUMMARY:

A Customer Service Coordinator is responsible for creating and editing sales orders in adherence to company guidelines and processes. Checks, processes, and releases customer sales orders; deliver information, and resolves issues while supporting good relationships with internal and external customers. Reconciles purchase orders and creates quotes to customers for sales orders if the purchase orders don’t match. Maintains an in-depth knowledge of products and services offered.

 

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Customer Service
    • Assist Sales in and / or solely manages the sourcing of appropriate solutions to customer product needs including:
      • Samples
      • Color Matching
      • Approval Samples
      • Pre-Production Samples
    • Assists Account Manager in managing the definition of product and service requirements to establish comprehensive product specifications to be communicated to the product manufacturer
    • Maintain current account pricing as per Sales Management direction
    • Order confirmation
    • Create sales order (customer) and follow through to PO (vendor)
    • Communicates timely information to internal and external customers
      • Provides quick, accurate customer communications
      • Establishes clear, understandable & reasonable expectations for the customer regarding open orders &/or product delivery
    • Utilizes superior, proactive listening skills when working with internal and external customers
    • Monitor inventory levels related to specific customers
    • Seek solutions to correct deviation from customer expectations / needs
      • Work to ensure order accuracy for customer(s)
      • Takes ownership for actions and communications
  • Review open PO’s on a weekly basis
  • Audit open sales orders

POSITION QUALIFICATIONS

Competency Statement(s)

  • Accountability/Credibility – Ability to accept responsibility and account for his/her actions.
  • Accuracy – Ability to perform work accurately and thoroughly.
  • Business Acumen – Ability to grasp and understand business concepts and issues. Knowing what to say (or not say), how to say it and when to say it.
  • Communication, Oral – Ability to communicate effectively with others using the spoken word.
  • Communication, Written – Ability to communicate in writing clearly and concisely.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Enthusiastic – Ability to bring energy to the performance of a task.
  • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
  • Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
  • Interpersonal – Ability to get along well with a variety of personalities and individuals.
  • Judgment – The ability to formulate a sound decision using the available information.
  • Management Skills – Ability to organize and direct oneself and effectively supervise others.
  • Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
  • Quality – Ability to perform to the best of their ability and produce quality work on a consistent basis.
  • Reliability – The trait of being dependable and trustworthy.
  • Responsible – Ability to be held accountable or answerable for one’s conduct.
  • Team Player – Ability to work well in a team environment. Open to new ideas and suggestions.
  • Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
  • Working Well Under Pressure – Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education/Training:

  • Minimum High School/GED equivalent
  • Product training

Experience:

  • 2+ years applicable customer service / account management experience (Junior)

Computer Skills:

  • Microsoft Office applications
  • Internet

PHYSICAL DEMANDS

Safety:

  • Report perceived safety issues to management

Mental:

  • Ability to understand and follow instructions
  • Troubleshooting and problem solving

Mobility:

Environmental Conditions:

  • General Office

Physical:

Mobility:

  • Lifting
  • Pushing/Pulling
  • Hand, wrist and arm mobility including the ability to grab
  • Bending and stooping

Other Physical Requirements 

WORK ENVIRONMENT:

    • Plant Floor, on occasion
    • General Office

The company has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

 

COMPAX is an equal opportunity employer. We are committed to our policy of providing equal employment opportunity to employees and job applicants in a manner consistent with applicable laws and regulations, including federal laws prohibiting employment discrimination on the basis of race, color, creed, national origin, sex, age, disability, or genetic information.

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